POLICY: 

FirstRide 

Terms and conditions 

  • By paying for your booking, you indicate that you have read, understood, and agree to FirstRide Terms and Conditions. 
  • Any mischievous behaviour that could lead to injury will not be tolerated. Your safety is most important to us. 
  • If guests are late, the duration of your ride will be affected. 
  • Departure times are not negotiable on the day of your ride. 
  • During your time with us, FirstRide reserves the right of admissions, and will cancel the ride or booking should any problems arise. 
  • Each person participating on the ride will be required to sign an Indemnity Form. 
  • Only in the event of heavy rain and lightning will a ride be postponed or rescheduled. 
  • A cancellation fee will be charged if your ride is cancelled. 
  • Riders need to always follow the instructions of the guide. If failure to cooperate here, the ride will be cancelled, and no refund will be made. 
  • Maximum weight of rider is 100kgs.
  • Riding helmets will be provided 
  • Minimum age: 7 years old 
  • Under 16 year old’s will need to be accompanied by an adult (adult over 21 years of age).
     

Cancellation or re-scheduling of a booking: Horse Ride 

  • Booking can only be cancelled or rescheduled due to rainy weather and unsafe condition. This will be decided on the morning of the booking. 
  • Wind and cold weather will not be a reason to cancel or reschedule a booking. The ride will still go ahead as scheduled.  
  • Rides will not be rescheduled due to late coming of guests. Guests need to be on time for their ride and will lose time out on the Horses if they are late. 
  • Riders need to always follow the instructions of the guide. If failure to cooperate here, the ride will be cancelled, and no refund will be made. 
  • In the event of “An Act of God” and the ride has to be cancelled on the day due to rain or unsafe riding conditions, the ride will be rescheduled. Guest has up to 30 days to reschedule a booking. 
  • If the client would not like to reschedule the ride, an admin fee of 35% of the full price, will be charged and the remaining payment received will be refunded. This process could take 7 working days. 
  • If the client would like to cancel the booking, it must be cancelled at least 48 hours prior to the booking time. A 35% admin fee will be charged for the cancellation. Refund will only be made once the full amount reflects in the account.